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Happiness is not something you postpone for the future; it’s something you design for the present

Newsletter 44  |  May 2005


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Featured Article:
 

Customers to pay only for services rendered 

 

As of 1 May 2005, travel agents will no longer receive commission from airlines for selling their services. The new remuneration model for the travel industry will now see agents charging a professional transaction fee to passengers for services rendered.

To facilitate the new business model, SAA has announced that they will be reducing their fares by 4% to ensure that the travel industry is still best placed to provide their clients the best deals.

Travel agents will be charging a professional transaction fee in line with services that they will be offering based on expertise, industry knowledge and value added benefits.

Importantly, one also has to realize that travel agents are making a fundamental change in moving from being a supplier agent to a consumer travel management professional.

This new business model will be beneficial for the consumer, because it is bound to stimulate both healthy competition, and will definitely raise professionalism within the travel trade.

But despite the new model, three fundamental principles will remain for the consumer:

  • Consumers will get the best travel deals available to ensure that their travel costs are managed and contained professionally

  • Consumers will now only pay for services that have actually been rendered to them

  • Consumers can rely on travel agents to give the best expert advice on all products available and assist in making choices between various options

If you cannot trust and rely on your travel agent as your travel consultant anymore, you no longer need them!
 
Travel Stories:
   

The Netherlands

   

Many people don’t regard the Netherlands as a prime tourist destination. But how wrong they are! We’ve toured this country more than once, and each time we are amazed at what it has to offer: interesting cities, intimate small towns, the most beautiful sceneries, castles, palaces, churches, museums, flowers, and water, water, water … and everything associated with it. A short article can only scratch at the surface of its richnesses.

One of the most interesting introductions to this “Land of Water”, is by air - especially if you fly from the north, say Scandinavia or Scotland, over the north sea towards Schiphol, the main airport at Amsterdam.  It always amazes us when we see the patches of land geometrically interspersed by shimmering canals, streams and lakes. Less than 85% of the country is land, whilst approximately half of it lies below sea level. Three rivers of European significance empty through this coastal and delta area, namely the Rhine, Meuse and Scheldt. They say that even the airstrips of Schiphol in a certain sense “float” on the groundwater, so that when a large aircraft lands, the tilt in the landscape can be measured!

If you are looking for inexpensive, but well-cared for accommodation, the Netherland’s chain of Bastion Hotels is to be recommended. They can be compared to the City Lodges or Town Lodges in South Africa, all situated on the fringes of the cities, near to public transport. From the Bastion Hotel at Schiphol, for example, you hop on the train close by for a 20 minute trip to the centre of Amsterdam.

Amsterdam

Amsterdam, more than 700 years old, is considered to be one of the most interesting cities in Europe. It is a metropolis with a unique ambience and entirely individual effervescent atmosphere - and with no less than 7000 monuments! The best way to familiarize yourself with this city, is to tour the rings of canals (with more than a thousand bridges) spreading out like a fan around the historic city centre, called the Dam. But don’t take the tourist boats in front of the station - they really are expensive. Walk some way down to the Dam, where you can board at a more reasonable tariff, especially those of the “Rederij Plas”. On such a roundtrip you will be able to observe the typical Dutch style houses on the banks of the canals - also the one where Ann Frank wrote her diary - as well as the interesting house boats on which families have their homes.

Places of interest in Amsterdam are so numerous, that a visitor will have to make choices. The Rijksmuseum, with Rembrandt’s “The Night Watchman” is a must, The red light district, called the “Walle” is world renowned. But beware - always be accompanied when you walk these narrow streets. And, what are advertised as “Coffee Shops”, don’t sell coffee at all!

However, although a city like Amsterdam is a must, it is the northern countryside with its small villages and inspiring scenery that interest us the most. We found that the following route will give you a rewarding insight into most of what is typical of this interesting country with its rich cultural heritage.


Noord (North)-Holland

From Schiphol, where you take possession of a rented car, a circular route through the provinces of Noord-Holland, Friesland and Groningen can be undertaken in three to four days. The first stop will be just north-west of Amsterdam in Noord-Holland at the Zaanse Schans, where a group of working windmills (for mustard, plant oils and wheat) stand together within a historically and picturesque setting. There, visitors can get a good view of the typical architecture of this province during previous centuries. The wooden houses are painted in the standard colours of green and white.

From here the road takes you north via the 200 m wide, 32 km. long “Afsluitdijk” built through the north sea to form the Ijselmeer, from which large expanses of land called “polders”, like Urkerland and Flevoland, were won from the water. In the middle of the dyke, which in itself is a monument to man’s capabilities of mastering the forces of nature, and with the north sea rolling against the buttresses, an inspiring statue of a man putting down a rock on the place where the dyke was finally closed, grips your attention. The inscription reads: “De strijd tegen het water blijft een strijd door en voor de mens” (The struggle against the water remains a struggle by and for mankind).

Friesland

After crossing the Afsluitdijk, you are in Friesland, for us one of the most beautiful and serene regions in the whole of Europe. It is criss-crossed by canals, with fertile and green pastures on which thousands of Friesland cattle and black and brown sheep can be seen. It has eleven towns and numerous picturesque villages and hamlets, a thankful object for photographers with an eye for detail. No wonder that numerous Dutch poets expressed themselves lyrically on the Frisian landscape.

Although you can explore this region by car, we were lucky to have friends residing in a house on the waterfront of one of the canals, taking us on a day-long trip. However, boating trips can be taken from some of the villages. Slowly passing through the countryside, with sailing boats to be seen everywhere, you have an unusual perspective, since the canals are on a higher level than the pastures alongside. Sometimes traffic on the roadways passes underneath the canals! The most stately homes, pearls of the Frisian landscape, can be seen on small islands, can only be reached by boat.
 

Occasionally you have to pass through sluices, opened by a keeper after you have paid a small fee. In one case the money had to be put in a clog (wooden shoe) attached to a fishing rod, lowered by the keeper perched above the canal.

One of the smallest but most picturesque villages is Sloten, not far from Leeuwarden, the main city of Friesland. Sloten was established during the 13th century as a small trading centre for butter, cheese and meat. It remains largely intact up until today, where you can still see an example of a pillory, reminding you of  days long gone by.

Groningen

The northern province of Groningen, which borders Germany, has always had a strong agrarian character. There are many extensive farmlands with the steeples of countless small and large churches, mostly built of red bricks. The solitude of the countryside contrasts with the bustling principal town Groningen. Here ample attractions are to be found. On the market square you can enjoy a “lekkerbekje”, mouth watering freshly baked fish, or, if you have the taste, down a (raw!) herring. A climb up the Martini Tower afterwards rewards you with a magnificent view over the city.

From Groningen you can directly travel back to Amsterdam within a day, on the way visiting interesting places like the living museum village Orvelte, displaying how communities lived a few centuries ago. Here nothing may be changed without permission of the government. Near Apeldoorn a visit to the previous royal palace, Het Loo, is worthwhile.

There are many other regions and places of interest in the Netherlands, but the region that I’ve tried to describe, is unique. And since the Netherlands is a relatively small country, this trip is only about 250 km. long, to be discovered at leisure. In my mind it should not be disregarded when planning a trip to Europe.

- Manie Wolvaardt

Letters from our Customers:
   

Big Brag

   
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    Naomi Morgan en Daleen Krige - Departement Kommunikasie en Inligtingstudie - UVS

Travel Information:
 

Travelling with plastic is cheaper and safer 

 

If you are a South African travelling overseas, you will most likely purchase travellers’ cheques, even though credit cards and debit cards are accepted internationally and are usually a cheaper option.

South Africans in particular tend to favour traveller’s cheques and foreign cash notes - despite the fact that they cost more. When you make purchases with your credit card you pay no commission and the exchange rate you’ll get is highly competitive. If you need cash while overseas you can use your credit card to draw cash at virtually any ATM - and depending on the amount you draw it is still cheaper than buying foreign notes at your local bank.

With the bells and whistles plastic offers, why do people still use travellers’ cheques? There is a case to be made for travellers’ cheques in that you fix the rate of exchange when you purchase them. When dealing with a particularly volatile currency like the rand, you may want to know exactly how many rands you are paying for your euros before you start your holiday.

It is also easier to replace travellers’ cheques than it is to get another credit card, provided you have all your documentation.

However Visa has come up with a plastic solution that fixes your rate before you travel and gives you a contingency plan should you lose your card while travelling.

Visa TravelMoney is a prepaid travel card that acts like a debit card except that you have foreign currency on the card rather than rands. It can be used at 12 million merchants and can be used for taxi and metro fares, gratuities, museum entrance fees, telephone calls, souvenirs and snacks.

Up to 60 days before you travel you are able to purchase foreign currency which is credited to the card.

 

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